Terms
Terms of Service (concept) — Pomio CRM
CONCEPT — not legal advice, not live until Stefan GO.
Pending approval by Stefan Simon. Do not publish as final law.
Contracting party = Pomio only.
Last updated: [INVULLEN — date on Stefan GO]
Language: English (default)
1. Parties and product
These Terms govern the subscription to Pomio, a SaaS multi-tenant CRM.
| Field | Value |
|---|---|
| Provider (“we”, “Pomio”) | Pomio |
| Customer (“you”) | The organisation that orders or uses seats |
Pomio is positioned for B2B use (EU / Made in Europe). Consumer (B2C) use is not the intended model; if mandatory consumer law applies, those mandatory rights prevail over conflicting clauses.
2. SaaS licence and seats
2.1 We grant you a limited, non-exclusive, non-transferable, revocable right to access and use Pomio during the paid subscription term, solely for your internal business purposes, subject to these Terms.
2.2 Access is licensed per seat. A seat is one named user account (or as otherwise defined in your order).
2.3 Minimum order: 3 seats.
2.4 You may not sublicense, rent, or resell the service except as we expressly agree in writing.
3. Pricing
3.1 Standard list pricing (ex VAT unless stated otherwise — [INVULLEN VAT treatment]):
| Plan | Price |
|---|---|
| Per seat, yearly | €49 per seat per year |
| Per seat, monthly | €75 per seat per month |
3.2 Minimum 3 seats applies to both plans. Promotional or custom pricing may be agreed separately in writing or on the order form.
3.3 Prices may change for renewal periods with reasonable prior notice — [INVULLEN notice period].
4. Payment
4.1 Fees are due in advance for the chosen billing period (month or year), via the payment method supported by Pomio — [INVULLEN payment provider].
4.2 Invoices are payable by the due date stated. Late payment may lead to suspension after notice.
4.3 You are responsible for applicable taxes. We may charge VAT where required.
5. Term and termination
5.1 The subscription starts on the date of activation / first paid period and renews for successive periods of the same length unless cancelled in accordance with the cancellation process we provide — [INVULLEN notice / cancel-before-renewal rules].
5.2 Either party may terminate for material breach if not cured within a reasonable period after written notice.
5.3 We may suspend or terminate immediately for unpaid fees (after notice), illegal use, or security risk.
5.4 On termination, your right to access ends. We may delete Customer Data after a grace period — [INVULLEN export window] — subject to the Privacy Policy / DPA and legal retention duties.
6. Acceptable use
You must not (and must not allow users to):
- Violate law, third-party rights, or export controls
- Probe, overload, or disrupt the service or other tenants
- Upload malware, scrape beyond normal use, or reverse-engineer except where mandatory law allows
- Use Pomio to send unlawful spam or process data unlawfully
- Circumvent seat licensing or security controls
We may investigate and suspend for serious or repeated violations.
7. Customer Data, ownership and DPA
7.1 You retain ownership of data you enter into your Pomio tenant (“Customer Data”).
7.2 You grant us a limited licence to host, process, and display Customer Data solely to provide the service, prevent abuse, and comply with law.
7.3 For personal data in Customer Data, you are controller and Pomio is processor. A standard data processing agreement (DPA / verwerkersovereenkomst) is included by default with the Pomio subscription and forms part of these Terms. See the Privacy Policy for processing where Pomio is controller (website, accounts, billing, Typeform intake, etc.).
8. Availability and support
8.1 We aim for reliable availability but provide no formal SLA unless sold or agreed separately in writing.
8.2 Maintenance, incidents, and force majeure may cause downtime. Support channels and hours: [INVULLEN] — or via Pomio support / Typeform forms until otherwise stated.
9. Intellectual property
Pomio software, branding, documentation, and related IP remain ours (or our licensors’). These Terms do not transfer ownership of our IP. Feedback you give may be used freely to improve the product without obligation to you.
10. Warranties and disclaimers
10.1 The service is provided with reasonable skill and care for B2B SaaS.
10.2 Except as required by mandatory law, we disclaim warranties of uninterrupted or error-free operation, fitness for a particular purpose, and non-infringement beyond what is stated here.
10.3 You are responsible for your configuration, user access, and lawful use of Customer Data.
11. Liability (B2B)
11.1 Nothing excludes liability that cannot be limited under Dutch mandatory law (e.g. intent or deliberate recklessness of Pomio’s management where applicable).
11.2 Subject to 11.1, our aggregate liability under these Terms in any 12-month period is capped at the fees you paid us for Pomio in that same 12-month period (reasonable EU B2B cap).
11.3 We are not liable for indirect or consequential loss (lost profits, lost data recoverable from backups you should keep, business interruption), except where mandatory law says otherwise.
12. Confidentiality
Each party must keep the other’s non-public business information confidential and use it only for performing these Terms, except where disclosure is required by law or already public without breach.
13. Changes to Terms or service
We may update these Terms or the service features. Material adverse changes to Terms will be announced with reasonable notice before they apply to a renewal period where practicable. Continued use after the effective date may constitute acceptance — [INVULLEN change process].
14. Governing law and disputes
14.1 These Terms are governed by the law of the Netherlands, excluding conflict-of-law rules that would point elsewhere.
15. General
15.1 If a clause is invalid, the rest remains in force.
15.2 You may not assign without our consent except to a successor in a corporate reorganisation; we may assign to an affiliate or successor.
15.3 These Terms plus the order / checkout confirmation and the DPA (included by default with the subscription) form the entire agreement on the subscription.
16. Contact
Pomio
Contact: via Pomio support or the contact form on this site.
End of CONCEPT Terms (EN). Not legal advice. Not live until Stefan GO.